RESPONSIBILITIES:

  • Determines contact center operational strategies by conducting needs assessments, performance reviews, capacity planning and cost/benefits analysis
  • Develop standards, processes, procedures and systems to support quality and day to day contact center activates.
  • Develop, coach, support and evaluate the team
  • Maintains regular training sessions with the team
  • Focused to achieve business sales growth and meting loan collection targets
  • Increase customer retention rate and customer satisfaction levels
  • To prepare action plans for effective sales leads and prospects
  • Proactively works on collecting Written Off loans
  • Increase customer experience through excellent customer service

SKILLS AND QUALIFICATIONS:

  • Bachelor Degree in Marketing, Business or Communications
  • Work experience on telemarketing management or outbound contact center environment
  • Excellent communication, management, interpersonal and leadership skills required
  • Strong business, analytical and organizational skills;
  • Ability to train, motivate, and lead a team of employees to maintain an efficient operation;
  • Strong knowledge of English language both in writing and in speaking;

Please fill in the application online at the web site: FINCAKosovo.org or send CV and motivation letter to the e-mail addresses: recruitment@fincakosovo.org  or hr@fincakosovo.org. The title should state the position of the job and the place. Applications submitted in other forms are not considered.

For more information don't hesitate to contact us: + 383 (0) 38-609-721 + 383 (0) 38-609-722

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