- Determines contact center operational strategies by conducting needs assessments, performance reviews, capacity planning and cost/benefits analysis
- Develop standards, processes, procedures and systems to support quality and day to day contact center activates.
- Develop, coach, support and evaluate the team
- Maintains regular training sessions with the team
- Focused to achieve business sales growth and meting loan collection targets
- Increase customer retention rate and customer satisfaction levels
- To prepare action plans for effective sales leads and prospects
- Proactively works on collecting Written Off loans
- Increase customer experience through excellent customer service
SKILLS AND QUALIFICATIONS:
- Bachelor Degree in Marketing, Business or Communications
- Work experience on telemarketing management or outbound contact center environment
- Excellent communication, management, interpersonal and leadership skills required
- Strong business, analytical and organizational skills;
- Ability to train, motivate, and lead a team of employees to maintain an efficient operation;
- Strong knowledge of English language both in writing and in speaking;
Please fill in the application online at the web site: FINCAKosovo.org or send CV and motivation letter to the e-mail addresses: firstname.lastname@example.org or email@example.com. The title should state the position of the job and the place. Applications submitted in other forms are not considered.
For more information don't hesitate to contact us: + 383 (0) 38-609-721 + 383 (0) 38-609-722
Shkruani në detaje shqetësimin tuaj.